Frequently asked questions

How long does delivery take?

We typically deliver packages within the EU within 2–5 working days. You'll see the exact delivery time at checkout when choosing your shipping method.

How much does shipping cost?

We show the current shipping cost at checkout, once you've entered your address — before you pay. [⚠ DECISION NEEDED: free-shipping threshold — once the real supplier conditions are known.]

How do I return a product?

You can withdraw from your purchase within 14 days of receipt, without giving a reason. You'll find the exact process and the model withdrawal form on the Withdrawal page. [⚠ DECISION NEEDED: who bears the cost of returning goods — see the markers on the legal pages.]

How can I pay?

By card, via Stripe's secure payment system. Your card details never reach us — they're handled entirely by Stripe.

How do I know where my package is?

We'll email you once your order ships; if the courier provides a tracking number, we'll send that along too.

Do I need to register to buy something?

No, you can check out as a guest. With an account, though, you can see your past orders and won't need to retype your addresses.

I have another question — who can I contact?

Write to us on the contact page — we'll reply as soon as we can.